Terms of Service
Please read these terms carefully before using our services
Last updated: 14 January 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Your PC Repair (a trading name of No Fear Tech Ltd, Company No. 16758357) ("we", "us", or "our") concerning your access to and use of the yourpcrepair.co.uk website and our repair services.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our services.
Important: These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We provide computer and laptop repair services, including but not limited to:
- Hardware repairs and replacements
- Software troubleshooting and installation
- Virus and malware removal
- Data recovery services
- System upgrades and optimisation
- Device collection and delivery via DPD
We reserve the right to refuse service or limit services to any person, geographic region, or jurisdiction at our sole discretion.
Booking Process
- All bookings are subject to availability and acceptance by us
- A booking confirmation email will be sent upon successful booking
- Collection and delivery times are estimates and not guaranteed
Pricing and Payment
- All prices are in GBP (£) and include VAT at 20% unless stated otherwise
- A diagnostic fee may apply, which will be communicated before assessment
- Quotes are valid for 30 days from issue date
- Payment is required before device return unless otherwise agreed
- We accept payment via Stripe (credit/debit cards)
Price Lock Guarantee
Once you approve a quote, the price is locked for the agreed services. Any additional work required will be quoted separately and requires your approval before proceeding.
90-Day Warranty
All repairs come with a 90-day warranty on parts and workmanship, covering:
- Defects in parts supplied by us
- Defects in workmanship performed by us
- The specific issue that was repaired
Warranty Exclusions
Our warranty does NOT cover:
- Physical damage (drops, liquid damage, impact)
- Damage caused by misuse, abuse, or negligence
- Software issues arising from user actions
- Repairs or modifications performed by third parties
- Normal wear and tear
- Issues unrelated to the original repair
Clean Build Guarantee: We use genuine parts where possible and clean all devices before return. If you're not satisfied with the cleanliness, contact us within 48 hours for a complimentary re-clean.
Data Backup
IMPORTANT: You are responsible for backing up all data before submitting your device for repair. While we take precautions to preserve data, we cannot guarantee data integrity during repairs and are not liable for any data loss.
Passwords and Access
- You must provide any necessary passwords to enable diagnostic and repair work
- Remove or disable any security features that may prevent access
- Sign out of all accounts (iCloud, Google, Microsoft, etc.)
Accurate Information
You must provide accurate and complete information about the device issue, previous repairs, and any relevant history. Withholding information may affect diagnosis and repair outcomes.
Device Collection
You must collect your device within 30 days of notification that it's ready. After 30 days, a storage fee of £5 per day may apply. Devices uncollected after 90 days may be disposed of or sold to recover costs.
Cancellation by Customer
- You may cancel before we commence work - full refund of any payments made
- If work has commenced, diagnostic fees and any parts ordered are non-refundable
- Refunds will be processed within 14 working days to the original payment method
Consumer Rights Act 2015
Under UK law, you have the right to cancel within 14 days of entering into a contract for services. However, if you request that we begin work immediately, you may lose this right. We will always obtain your express consent before commencing urgent work.
No-Fault-Found
If we cannot replicate the reported issue after thorough diagnostics, a diagnostic fee will apply. We will contact you before charging any fees.
Important Legal Notice: Please read this section carefully as it limits our liability in certain circumstances.
What We Don't Exclude
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded under UK law
Limitations
Subject to the above, our total liability for any claim is limited to:
- The lower of: (a) the current market value of your device, or (b) £1,000
- We are not liable for indirect, consequential, or special losses (e.g., loss of profits, business, or data)
- Data loss is excluded unless caused by our gross negligence
We strongly recommend maintaining comprehensive insurance for valuable devices and maintaining regular data backups.
We take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- All personal data is processed in accordance with our Privacy Policy
- We only access device data necessary for repair purposes
- All technicians sign confidentiality agreements
- Data is securely deleted after repair completion
For full details, please read our Privacy Policy.
All content on our website, including text, graphics, logos, images, and software, is the property of Your PC Repair (No Fear Tech Ltd) or our licensors and is protected by UK and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.
Complaints Procedure
If you're unhappy with our service, please contact us:
- Email: support@yourpcrepair.co.uk
- Phone: 01603 339222
- We aim to resolve complaints within 14 days
Alternative Dispute Resolution
If we cannot resolve a complaint, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider. We will provide details of a suitable ADR provider if required.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date.
Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.
If you have any questions about these Terms of Service, please contact us:
Trading Name:
Your PC Repair
Company:
No Fear Tech Ltd
Company Number:
16758357
Phone:
01603 339222Address:
6 Mallard Way
Dereham, UK
NR19 1FJ