Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: 14 January 2026
Your PC Repair ("we", "us", or "our") operates yourpcrepair.co.uk (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.
We use your data to provide and improve our repair services. By using the Site, you agree to the collection and use of information in accordance with this policy. This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal Information
When you book a repair or create an account, we may collect:
- Name and contact details (email address, phone number)
- Postal address for device collection and delivery
- Payment information (processed securely through Stripe)
- Device information (make, model, issue description)
- Account credentials (username and encrypted password)
Automatically Collected Information
When you visit our Site, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
Device Data
When you submit your device for repair, we may access device data necessary to diagnose and repair issues. We only access data required for the repair and maintain strict confidentiality protocols.
We use the collected data for various purposes:
- Service Delivery: To process and complete your repair requests, including diagnosis, repair, and delivery coordination
- Communication: To send you service updates, repair status notifications, and respond to your enquiries
- Payment Processing: To process payments securely through our payment provider
- Customer Support: To provide technical support and respond to your requests
- Service Improvement: To analyse usage patterns and improve our services
- Marketing: To send promotional offers and service updates (with your consent, which you can withdraw at any time)
- Legal Compliance: To comply with legal obligations and protect our rights
The security of your data is important to us. We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
- Secure Storage: Personal data is stored securely using Firebase and Google Cloud Platform
- Access Controls: Only authorised personnel have access to personal data
- Regular Audits: We conduct regular security audits and updates
- Physical Security: Devices in our workshop are stored in secure, monitored facilities
Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete data.
Right to Erasure
You can request that we delete your personal data (subject to legal obligations).
Right to Restrict Processing
You can request that we limit how we use your data.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Right to Object
You can object to our processing of your data for marketing purposes.
Right to Withdraw Consent
You can withdraw your consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us at privacy@yourpcrepair.co.uk. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly (e.g., authentication, security)
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to show relevant advertisements (with your consent)
You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.
We use the following third-party services that may collect and process your data:
Firebase / Google Cloud Platform
Database and authentication services
Stripe
Payment processing (does not store full card details)
DPD
Collection and delivery services
Vercel
Website hosting and content delivery
These services have their own privacy policies governing how they use your information. We recommend reviewing their policies.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:
- Repair Records: 7 years (for warranty and legal purposes)
- Financial Records: 6 years (HMRC requirement)
- Marketing Data: Until consent is withdrawn or 2 years of inactivity
- Account Data: Until account deletion is requested
After the retention period, we securely delete or anonymise your data.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Phone:
01603 339222Post:
Your PC Repair
(A Trading name of No Fear Tech Ltd)
6 Mallard Way
Dereham, UK
NR19 1FJ
Company Registration:
No Fear Tech Ltd - Company No. 16758357
ICO Registration:
We are registered with the Information Commissioner's Office (ICO) as a data controller.
Right to Complain: If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk