The laptop faults we see most from Norwich
Laptops fail differently to desktops, and the economics are different too. A screen or battery replacement is usually worth doing on a machine up to about five or six years old. Beyond that, or once a fault is on the mainboard, the honest answer is often that the repair costs more than the laptop is worth — and we will say so rather than quietly taking the job.
Charging faults are the most common thing we are asked about, and they are the most commonly misdiagnosed. People assume the battery has died when the actual fault is a worn DC jack or a failed charger. Those are very different repair costs, which is exactly why the diagnosis comes first and comes free.
With Norwich being a student city, we see a lot of laptops that have taken a knock or a spill. If yours has had liquid in it, the single most useful thing you can do is stop charging it and stop trying to turn it on — every attempt risks turning a cleanable board into a dead one. Bring it in as-is and let us look before you try anything else.
What we get asked to fix
Most jobs fall into one of these four. All start with a free diagnosis and a fixed written quote.
Usually a failing hard drive, a full boot volume, or thermal throttling from dust. An SSD upgrade is the single biggest speed improvement for most machines older than about five years.
Failed drives, corrupt Windows installs, dying RAM, or power supply faults. We diagnose before quoting, so you are not paying for guesswork.
Full removal plus hardening so it does not come straight back. If your browser has been hijacked or you are seeing fake support warnings, stop using the machine for banking and call us.
Laptop screen and battery replacement using parts quoted to you before we order anything. If the repair is not worth it against the value of the machine, we will tell you.
Dropping a laptop off from Norwich
Laptops are easy to post, so most Norwich customers use the £29.99 insured DPD collection rather than driving out — it is picked up from your door and returned the same way. If you would rather hand it over in person, we are at 6 Mallard Way, Dereham NR19 1FJ, about 25 minutes along the A47, with free parking outside.
Collection and return by insured DPD courier is available anywhere in the UK for £29.99 if you would rather not travel.
We are new, and we would rather be upfront about it
Your PC Repair is an independent repair service based in Dereham. We do not have a wall of reviews yet, so we are not going to pretend otherwise. What we can offer is a free diagnosis, a fixed price before any work starts, a written record of what was done, and a 90-day warranty. Read exactly how we work before you decide.
Common questions
Can you replace a cracked laptop screen?
Yes. We identify the exact panel your model needs, quote you the part and labour cost together, and order nothing until you approve it. Screen availability varies by model, so we confirm lead time as part of the quote.
My laptop only charges at certain angles. Is that the battery?
Usually not. That symptom normally points to a worn or cracked DC power jack, or a failing charger, rather than the battery itself. The free diagnosis tells you which, so you are not paying to replace the wrong part.
Is it worth repairing an old laptop?
Sometimes, and sometimes not. If the repair cost approaches what the machine is worth we will tell you plainly and you can walk away having paid nothing. Our repair-or-replace calculator does the same maths if you want a view before calling.
My laptop had a drink spilled on it. What should I do?
Stop charging it and stop trying to power it on, as each attempt can turn a repairable board into a dead one. Get it to us as it is. Liquid damage is quoted case by case after inspection, because the extent varies enormously.
How long do laptop repairs take?
Most are done within 2 to 5 business days once we have the machine. Repairs waiting on a specific screen or keyboard part can take longer, and we confirm the expected date when you approve the quote.