Question 1

What types of devices do you repair?

Accepted Answer

We repair all types of desktop PCs, laptops, and notebooks from major brands including Dell, HP, Lenovo, Asus, Acer, MSI, and custom-built systems. We handle both Windows and Mac systems.

Question 2

How long does a typical repair take?

Accepted Answer

Most repairs are completed within 2-5 business days. Simple repairs like virus removal or software issues can often be completed within 24-48 hours, while hardware replacements may take 3-5 days depending on parts availability.

Question 3

Do you offer a warranty on repairs?

Accepted Answer

Yes! All repairs come with a comprehensive 90-day warranty covering both parts and labour. If the same issue occurs within 90 days, we'll fix it free of charge.

Question 4

What areas do you serve?

Accepted Answer

We offer DPD collection services across the entire UK mainland for £29.99. Return delivery is completely free. Simply book online and we'll arrange a convenient pickup time.

Question 5

What are your collection and delivery charges?

Accepted Answer

We charge £29.99 for DPD collection anywhere in the UK mainland. Return delivery is completely free once your repair is complete. There are no hidden charges.

Question 6

How do I prepare my device for collection?

Accepted Answer

Please back up any important data before collection. Power off your device and include the power adapter. Remove any personal accessories like external hard drives or USB devices. We recommend writing down your password in a sealed envelope if needed for testing.

Question 7

Can I choose a specific collection time?

Accepted Answer

Yes! When booking, you can select your preferred collection date and choose from morning (9am-1pm) or afternoon (1pm-6pm) time slots. We'll send you a notification 30 minutes before arrival.

Question 8

What happens if I'm not home during collection?

Accepted Answer

If you're not available, you can arrange for someone else to hand over the device, or we can reschedule for free. We'll also accept deliveries left in a secure location if you specify this during booking.

Question 9

How does your Price Lock Guarantee work?

Accepted Answer

The quote you receive from our Smart Diagnosis tool is the maximum you'll pay. If our technicians find the repair costs less than quoted, you only pay the lower amount. The price will never increase beyond your original quote.

Question 10

When do I need to pay?

Accepted Answer

Payment is only required once your repair is completed and you're satisfied with the work. We'll send you an invoice via email, and you can pay securely online before delivery.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure Stripe payment system.

Question 12

Do you charge for diagnosis?

Accepted Answer

Our Smart Diagnosis tool is completely free to use online. If you book a repair, our technicians will perform a full diagnostic at no extra charge. You only pay if you proceed with the repair.

Question 13

Can I track my repair status?

Accepted Answer

Yes! You'll receive a login to our customer portal where you can track your repair in real-time. You'll see updates at each stage: Received, Diagnosing, Parts Ordered, In Repair, Testing, and Ready for Delivery.

Question 14

What if the issue is different from my diagnosis?

Accepted Answer

If our technicians discover a different issue, we'll contact you immediately with a new quote. You can choose to proceed, modify the repair, or cancel with no charges except return delivery.

Question 15

Do you use genuine parts?

Accepted Answer

We use a combination of genuine OEM parts and high-quality certified third-party components. For critical components like screens and batteries, we can source genuine manufacturer parts on request (additional cost may apply).

Question 16

What if my device can't be repaired?

Accepted Answer

If your device is beyond economical repair, we'll inform you immediately with no diagnostic fee. We can provide data recovery services and help you with responsible recycling or trade-in options.

Question 17

How do I access my customer portal?

Accepted Answer

Once you book a repair, you'll receive an email with login credentials. You can also create an account at any time by clicking "Login" in the navigation menu and selecting "Create Account".

Question 18

Can I submit a support ticket for questions?

Accepted Answer

Yes! Our ticketing system is available 24/7 through your customer portal. Simply log in, navigate to "Support Tickets", and create a new ticket. Our team typically responds within 2-4 hours during business hours.

Question 19

How do loyalty points work?

Accepted Answer

You earn 1 point for every £1 spent on repairs. Points can be redeemed for discounts on future repairs. We have three tiers: Bronze (0-999 points), Silver (1000-2499 points), and Gold (2500+ points), each with increasing benefits.

Question 20

Do you have a referral program?

Accepted Answer

Yes! Refer a friend and you'll both receive £10 off your next repair when they complete their first booking. You can find your unique referral link in your customer portal.

Frequently Asked Questions

General Questions

What types of devices do you repair?

How long does a typical repair take?

Do you offer a warranty on repairs?

What areas do you serve?

Collection & Delivery

What are your collection and delivery charges?

How do I prepare my device for collection?

Can I choose a specific collection time?

What happens if I'm not home during collection?

Pricing & Payments

How does your Price Lock Guarantee work?

When do I need to pay?

What payment methods do you accept?

Do you charge for diagnosis?

Repair Process

Can I track my repair status?

What if the issue is different from my diagnosis?

Do you use genuine parts?

What if my device can't be repaired?

Customer Portal & Support

How do I access my customer portal?

Can I submit a support ticket for questions?

How do loyalty points work?

Do you have a referral program?

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