Cookie Policy
Understanding our use of cookies and similar technologies
Last updated: 14 January 2026
Cookies are small text files that are placed on your device when you visit a website. Think of them as tiny digital post-it notes that help websites remember things about your visit—like your preferences, login status, or what's in your shopping basket.
Unlike their delicious namesakes, digital cookies won't add to your waistline, but they do help us deliver a better, faster, and more personalised experience on our website.
Fun Fact: The term "cookie" comes from "magic cookie," a packet of data a program receives and sends back unchanged. The name was coined by programmer Lou Montulli in 1994, inspired by the term "fortune cookie."
Essential Cookies (The VIPs)
These cookies are strictly necessary for the website to function. Without them, you wouldn't be able to book repairs, log in to your account, or complete purchases. These are the "mission-critical" cookies.
Examples:
- • Session authentication (keeping you logged in)
- • Shopping basket functionality
- • Security and fraud prevention
- • Load balancing (distributing traffic efficiently)
Legal basis: Legitimate interest (PECR Regulation 6(4))
Analytics Cookies (The Data Nerds)
These cookies help us understand how visitors interact with our website. They collect information about which pages are most popular, where users spend their time, and how they navigate through the site. It's like having a heat map of your digital footprints!
What we track:
- • Pages visited and time spent on each page
- • How you arrived at our site (search engine, link, direct)
- • Device type, browser, and operating system
- • Scroll depth and click patterns
- • Error messages and page load times
Third parties: Google Analytics 4, Vercel Analytics
Legal basis: Your consent (PECR Regulation 6(1))
Functional Cookies (The Personalisation Squad)
These cookies enable enhanced functionality and personalisation. They remember your preferences (like dark mode, font size, or language) and help provide features like live chat and accessibility tools.
Features enabled:
- • Accessibility preferences (text size, contrast)
- • Dark/light mode selection
- • Language preferences
- • Live chat functionality
- • Repair quote calculator settings
Legal basis: Your consent (PECR Regulation 6(1))
Marketing Cookies (The Matchmakers)
These cookies track your browsing activity to deliver personalised advertisements and measure marketing campaign effectiveness. They help us show you relevant ads for PC repairs and services you might actually need (not cat videos, unless that's your thing).
What they do:
- • Deliver targeted advertisements on other websites
- • Measure ad campaign performance
- • Prevent showing you the same ad repeatedly
- • Build a profile of your interests
Third parties: Google Ads, Facebook Pixel, Microsoft Advertising
Legal basis: Your consent (PECR Regulation 6(1))
Session Cookies (Short-Term Memory)
Deleted when you close your browser. Like Snapchat for websites—here today, gone when you click that X.
Persistent Cookies (Long-Term Memory)
Stay on your device until they expire or you delete them. Duration ranges from 24 hours to 2 years, depending on purpose.
Our Cookie Duration:
- • Essential cookies: Session or up to 30 days
- • Analytics cookies: Up to 2 years
- • Functional cookies: Up to 1 year
- • Marketing cookies: Up to 13 months
You're in control! You can manage or delete cookies at any time. Here's how to do it in different browsers:
Google Chrome
- Click the three dots menu (⋮) → Settings
- Click "Privacy and security" → "Cookies and other site data"
- Choose "See all site data and permissions"
- Search for "yourpcrepair.co.uk" and click "Remove all shown"
Shortcut: chrome://settings/cookies
Microsoft Edge
- Click the three dots menu (•••) → Settings
- Select "Cookies and site permissions"
- Click "Manage and delete cookies and site data"
- Click "See all cookies and site data"
- Find "yourpcrepair.co.uk" and click the trash icon
Shortcut: edge://settings/content/cookies
Mozilla Firefox
- Click the hamburger menu (☰) → Settings
- Select "Privacy & Security"
- Under "Cookies and Site Data," click "Manage Data"
- Search for "yourpcrepair.co.uk"
- Select it and click "Remove Selected"
Shortcut: about:preferences#privacy
Apple Safari
- Click Safari → Preferences → Privacy
- Click "Manage Website Data"
- Search for "yourpcrepair.co.uk"
- Click "Remove" or "Remove All"
iOS: Settings → Safari → Advanced → Website Data
Important: Blocking or deleting essential cookies may prevent certain features from working. You might not be able to book repairs, log in, or complete purchases. It's like removing the RAM from your PC—technically possible, but not recommended!
Some cookies are set by third-party services we use to enhance your experience. We carefully vet all third parties to ensure they meet UK GDPR and data protection standards.
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website analytics and performance tracking | View Policy |
| Stripe | Payment processing and fraud prevention | View Policy |
| Google reCAPTCHA | Bot protection and spam prevention | View Policy |
| Vercel Analytics | Website performance monitoring | View Policy |
| Firebase (Google) | Authentication and database services | View Policy |
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Our use of cookies complies with:
- Privacy and Electronic Communications Regulations (PECR) 2003 - Requires consent for non-essential cookies
- UK GDPR & Data Protection Act 2018 - Governs processing of personal data
- ICO Cookie Guidance - Information Commissioner's Office best practices
We obtain your consent before placing non-essential cookies on your device. You can withdraw consent at any time through our cookie preference centre or by clearing cookies in your browser settings.
Some browsers have a "Do Not Track" (DNT) feature that signals websites you don't want to be tracked. Currently, there's no universal standard for DNT signals, and different browsers implement it differently.
We respect your privacy preferences. If you enable DNT in your browser and also decline cookies through our cookie banner, we will honour both preferences and only use essential cookies necessary for the website to function.
How to enable DNT:
- • Chrome: Settings → Privacy → Send "Do Not Track" request
- • Firefox: Settings → Privacy → Tell websites not to track
- • Edge: Settings → Privacy → Send "Do Not Track" requests
- • Safari: Preferences → Privacy → Ask websites not to track me
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Like a software update, but for legal documents!
When we make material changes, we'll notify you by:
- Displaying a prominent notice on our website
- Updating the "Last updated" date at the top of this page
- Sending an email to registered users (if applicable)
We recommend checking this page periodically for updates. Your continued use of our website after changes constitutes acceptance of the updated policy.
If you have questions about how we use cookies or want to exercise your data protection rights, we're here to help!
Contact Us:
Email: privacy@yourpcrepair.co.uk
Phone: 01603 339222
Post: No Fear Tech Ltd, 6 Mallard Way, Dereham, Norfolk, NR19 1FJ
Company Number: 16758357 (England & Wales)
Not happy with our response? You have the right to complain to the Information Commissioner's Office (ICO):
https://ico.org.uk/make-a-complaint
ICO Helpline: 0303 123 1113
Related Policies:
// This Cookie Policy was compiled with ♥ and caffeine
console.log("Cookies accepted ✓");