Repairing computers for Norwich and the surrounding villages
Norwich has plenty of options for computer repair, and we would rather earn the job than assume it. Our workshop is in Dereham, about 25 minutes west along the A47, which is close enough for a same-day drop-off and has free parking outside rather than a city-centre car park. If driving out is not practical, insured DPD collection from your door costs £29.99 and covers the return trip too.
A large share of what we see from Norwich is older desktops and all-in-ones that have simply run out of headroom — machines bought five or six years ago that were fine on Windows 10 and have struggled since. Nine times out of ten that is a mechanical hard drive that should have been an SSD three years ago, not a machine that needs replacing. It is a cheap fix and it buys years.
We also get a steady stream of home-office setups from people working hybrid between Norwich and home. If a machine is your livelihood, tell us when you call — we will be straight with you about whether a same-week turnaround is realistic before you commit, rather than after.
What we get asked to fix
Most jobs fall into one of these four. All start with a free diagnosis and a fixed written quote.
Usually a failing hard drive, a full boot volume, or thermal throttling from dust. An SSD upgrade is the single biggest speed improvement for most machines older than about five years.
Failed drives, corrupt Windows installs, dying RAM, or power supply faults. We diagnose before quoting, so you are not paying for guesswork.
Full removal plus hardening so it does not come straight back. If your browser has been hijacked or you are seeing fake support warnings, stop using the machine for banking and call us.
Laptop screen and battery replacement using parts quoted to you before we order anything. If the repair is not worth it against the value of the machine, we will tell you.
Getting your computer to us from Norwich
We are at 6 Mallard Way, Dereham NR19 1FJ — straight down the A47, roughly 25 minutes from the Norwich ring road, with free parking outside. Drop off during opening hours without an appointment, or book the DPD collection and we will send packaging guidance so the machine travels safely. Either way you get the diagnosis before you get a bill.
Collection and return by insured DPD courier is available anywhere in the UK for £29.99 if you would rather not travel.
We are new, and we would rather be upfront about it
Your PC Repair is an independent repair service based in Dereham. We do not have a wall of reviews yet, so we are not going to pretend otherwise. What we can offer is a free diagnosis, a fixed price before any work starts, a written record of what was done, and a 90-day warranty. Read exactly how we work before you decide.
Common questions
Do I have to bring my computer to Dereham?
No. You can drop it off at our Dereham workshop if that suits, or book insured DPD collection for £29.99, which covers pickup from your address in Norwich and the return once the repair is done.
How much will the repair cost?
Diagnosis is free and there is no fee if we cannot identify the fault. Once we know what is wrong you get a fixed written quote covering labour and any parts. Nothing chargeable happens until you approve that quote.
How long will it take?
Most repairs are completed within 2 to 5 business days of the machine arriving. If a part needs ordering and that pushes the date out, we tell you the day we find out rather than letting the deadline pass quietly.
Will I lose my files?
Not as part of a normal repair. We tell you before doing anything that carries a data risk, and if a drive is already failing we will discuss recovery options first. Our data recovery service covers drives that have already failed.
Is the repair guaranteed?
Yes, every repair carries a 90-day warranty. If the same fault returns within that window we put it right at no further cost.