Your local repair workshop in Dereham
Most of this website talks about insured courier collection, because that is how we reach customers across the rest of the country. If you are in Dereham, ignore all of that — you can simply bring the machine to us at 6 Mallard Way, NR19 1FJ, and collect it when it is done. No packaging, no courier fee, no waiting on a delivery slot.
Being local also means we can be more useful about the things that are not really repairs. If your machine is fine and the problem is your broadband, or you have been told you need a new PC when you need a £40 drive, we will tell you that. We would rather be the people you call next time than make £150 today.
We work on desktops, laptops, and self-built gaming machines. If you built it yourself and something is not right, bring the whole thing including the parts you suspect — it is much faster than diagnosing from a description, and we are not going to be sniffy about someone else's cable management.
What we get asked to fix
Most jobs fall into one of these four. All start with a free diagnosis and a fixed written quote.
Usually a failing hard drive, a full boot volume, or thermal throttling from dust. An SSD upgrade is the single biggest speed improvement for most machines older than about five years.
Failed drives, corrupt Windows installs, dying RAM, or power supply faults. We diagnose before quoting, so you are not paying for guesswork.
Full removal plus hardening so it does not come straight back. If your browser has been hijacked or you are seeing fake support warnings, stop using the machine for banking and call us.
Laptop screen and battery replacement using parts quoted to you before we order anything. If the repair is not worth it against the value of the machine, we will tell you.
Finding us in Dereham
6 Mallard Way, Dereham NR19 1FJ, open Monday to Friday, 9am to 6pm, with free parking outside. You do not need an appointment to drop something off or ask a question. If you are not sure whether a problem is worth bringing in, call 01603 339222 first and we will tell you honestly.
Collection and return by insured DPD courier is available anywhere in the UK for £29.99 if you would rather not travel.
We are new, and we would rather be upfront about it
Your PC Repair is an independent repair service based in Dereham. We do not have a wall of reviews yet, so we are not going to pretend otherwise. What we can offer is a free diagnosis, a fixed price before any work starts, a written record of what was done, and a 90-day warranty. Read exactly how we work before you decide.
Common questions
Do I need an appointment to drop a computer off?
No. Come during opening hours, Monday to Friday 9am to 6pm, and we will take the details then. Calling ahead on 01603 339222 is helpful if the fault is unusual, but it is not required.
Where exactly are you?
6 Mallard Way, Dereham, Norfolk NR19 1FJ, with free parking outside. We are a workshop rather than a shop front, so ring the number if you cannot find us.
Do you charge to look at it?
No. Diagnosis is free and if we cannot identify or fix the fault you pay nothing. You only ever pay for work you have approved after seeing a fixed written quote.
Can you help with a computer I built myself?
Yes. Bring the whole machine and any parts you suspect are involved. Self-built systems are often quicker to diagnose because the components are known, and swapping a suspect part is straightforward.
What if the repair is not worth doing?
We tell you, explain why, and you pay nothing for the diagnosis. If it helps, our repair-or-replace calculator weighs repair cost against replacement cost and the age of the machine.